Legal

Refund and Returns Policy

Last updated: April 2026

Our Commitment

At Red Meat Halal, your satisfaction and trust are our highest priority. Every order is backed by our Halal Promise — a guarantee that covers quality, freshness, and halal integrity. We stand behind every box we deliver.

Perishable Products — Important Notice

All meat products are perishable. Due to USDA food safety regulations, meat products cannot be returned or resold once delivered. However, we have a comprehensive resolution process for any issues that arise.

What We Cover

We will resolve the following issues at no cost to you: product arrived damaged, thawed, or with compromised packaging · wrong items delivered (incorrect cuts, wrong Cultural Cut style) · missing items from your order · quality does not meet our stated standards · any concern regarding halal integrity (no time limit on halal concerns).

How to Report an Issue

Email: redmeat@redmeathalal.com
Contact Form: redmeathalal.com/contact
Subject line: Order #[your order number] — Issue Report

Required with every claim: clear photo of the product showing the issue · clear photo of the packaging · brief description of the problem.

Resolution Options — Your Choice

When your claim is approved, you choose how we resolve it: free replacement of affected items in your next delivery · MeatCoin store credit applied to your account · full cash refund for the affected items. Halal integrity concerns are taken with the highest urgency and have no time limit for reporting.

What Is Not Covered

The following situations are not eligible for refund or replacement: no one was home to receive the delivery · incorrect shipping address provided by customer · product thawed due to delayed pickup after delivery (must refrigerate within 2 hours) · change of mind after delivery · normal variations in cut size, color, or marbling (natural characteristics of hand-butchered meat).

Subscription Cancellation

You may cancel your subscription at any time through My Account — no fees, no phone calls, no questions asked. Cancellation stops future deliveries and charges. Orders already processed and shipped will still be delivered and are not eligible for refund.

Fair Use

To maintain our ability to serve all customers fairly: one refund claim per 6-month period per customer · two replacement claims per 12-month period per customer · excessive or suspicious claims will be reviewed and may result in account restrictions.

Our Full Halal Promise

For complete details on our guarantee, delivery responsibilities, and resolution process, visit our full Halal Promise terms →

Contact Us

For questions about our Refund and Returns Policy:
Email: redmeat@redmeathalal.com
Address: Red Meat Halal, Herscher, IL 60941, United States
Contact Form: redmeathalal.com/contact